Privacy Policy
How Cuora Health handles personal, health, payment, and device information.
Information we collect
We collect the information you choose to provide when you use Cuora Health, including your name, email address, phone number, date of birth, sex assigned at birth, shipping address, state of residence, account credentials, communication preferences, medical history, medication history, allergies, weight and height information, goals, intake answers, support messages, order history, and other information you submit. We also receive transaction details from our payment processor, such as whether a card was authorized or charged, billing contact information, the last four digits of a payment method, and fraud-prevention signals. We do not intentionally collect full card numbers on our own servers. We may collect device and usage information such as IP address, browser type, operating system, referring page, pages viewed, timestamps, cookie identifiers, and security logs so the site can function, stay secure, and improve.
How we use information
We use information to create and maintain accounts, verify identity, support clinician review, document intake submissions, determine whether a request should be sent for additional information, process orders, coordinate dispensing and shipping when a prescription is issued, provide customer support, send service communications, prevent fraud, maintain security, comply with legal obligations, and improve the reliability of the website. Health information you submit for care is used so a licensed clinician can review eligibility and decide whether treatment is appropriate. We do not use personal or health information to target advertising, and we do not sell personal or health information.
How information is shared
We share information only as needed to provide and operate the service. Categories of recipients may include clinicians and clinical support personnel associated with Beluga Health, P.A., VS Digital Health, payment processors, identity and fraud-prevention vendors, shipping carriers, customer-support tools, hosting, analytics, security, email and messaging providers, professional advisers, and regulators or law-enforcement authorities when required by law. We require service providers to use information only for the services they provide to us and to protect it appropriately.
HIPAA and clinical records
Health information created or maintained in the course of care is handled under HIPAA by Beluga Health, P.A.. This Privacy Policy explains how Cuora Health handles website and service information. The Notice of Privacy Practices explains how protected health information may be used and disclosed by the clinical entity for treatment, payment, and healthcare operations, and describes additional HIPAA rights.
Your choices and rights
You may ask to access, correct, or delete personal information where the law gives you those rights. You may also update account information, unsubscribe from marketing messages, request that we limit certain communications, or ask questions about how information is handled. Some information may need to be retained for legal, clinical, accounting, safety, fraud-prevention, or dispute-resolution reasons, even if you ask us to delete it.
Retention
We keep account, order, support, and transaction information for as long as needed to provide the service, satisfy legal and tax obligations, resolve disputes, and maintain security. Clinical records and prescription-related records are retained by the clinical entity and pharmacy according to healthcare record-retention rules that apply to them. Device logs and cookie data are generally kept for shorter periods unless needed for security, analytics, or legal reasons.
Contact
Privacy questions, requests, or concerns may be sent to support@getcuorahealth.com. You may also contact support@getcuorahealth.com for account or support questions. We may need to verify your identity before responding to a privacy request.
Cuora Health does not provide medical advice through this website. Prescriptions are issued only when a licensed clinician determines treatment is appropriate. Individual results vary.
Last reviewed: July 2026